Refund policy
At CraftedLunch, we want customers to feel confident when shopping with us. We therefore offer free returns and refunds within 30 days, subject to the conditions outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order. To be eligible for a return, the product should generally be in the same condition in which it was received and include any original components, accessories, or packaging reasonably necessary to process the return.
Please contact us at support@CraftedLunch.store before sending a product back. Our customer support team will review your request and provide return instructions where applicable.
Returns sent without first contacting us may result in processing delays.
Free Returns
Eligible returns made within our 30-day return period are provided free of charge. Customers should follow the return method and instructions provided by our support team to qualify for free return shipping.
Please do not independently send a package to our business address unless specifically instructed to do so.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
We may request photographs or other information that allows us to verify the issue and determine an appropriate resolution.
Depending on the circumstances, an eligible resolution may include a replacement, return, or refund.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where a refund is approved without requiring a physical return, we will provide confirmation by email.
Exchanges
If you would like a different product, size, model, or variation, please contact our customer support team. Depending on product availability and the circumstances of the request, we will provide the appropriate available options.
Return Abuse
CraftedLunch reserves the right, where permitted by applicable law, to decline returns involving fraudulent activity, intentional damage, materially altered products, or repeated abuse of our return policy.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact
For questions regarding returns or refunds:
Email: support@CraftedLunch.store
Phone: +1 (202) 581-3835